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Large-scale culture change that sticks

Leading sustainable change at scale, with lasting results

Culture change at scale

Most culture change programs— transformations — fail over time, even as they show great promise at the beginning. We’ve observed that most leaders inadvertently introduce anti-patterns from the outset. We can help you avoid these.

Phil Gilbert gained invaluable insights while leading the 400,000 person charge initiative at IBM, which included bringing agile, human-centered practices into the company at massive scale. The goal of the Gilbert Workshop is to help communicate to organizations of all kinds the positive patterns learned from this effort, many of which challenge most conventional wisdom.

We do this through work with C-suite and senior military leaders alike, who are leading changes and who increasingly have a common goal: their organizations need to move more swiftly. More to the point, information in their organizations needs to move more swiftly, leading to faster iterations and better outcomes.

Their organizations have to move toward the notion that every day is a prototype. In today's fast-paced world, everything —ntelligence analysis, product releases, HR programs, management systems — everything an organization deploys is itself a prototype, a hypothesis, and as you learn you change. This is beyond an individual's “growth mindset,” it’s getting teams and organizations comfortable with being permanently uncomfortable, permanently learning, making and reflecting… leading to the most impermanent of organizational structures and skillsets ever before.

The Gilbert Workshop helps you lead change in this new era of discomfort.

The Loop: A documentary on the IBM Design Program

The Loop documentary, produced by InVision

Documentary on the IBM transformation, produced by InVision.

The documentary shows how IBM was able to achieve global transformation of their workforce, achieving outsized returns as a result.

High Resolution Podcast

Phil joined podcast hosts Bobby Ghoshal and Jared Erondu.

"A lot of wisdom shared from Phil. I felt that I was able to grasp a better understanding of not only how IBM uses design for the greater good of their company, but how design can be used in virtually any company, anywhere!"

New York Times

IBM’s Design-Centered Strategy to Set Free the Squares

"The IBM initiative stands out. The company is well on its way to hiring more than 1,000 professional designers, and much of its management work force is being trained in design thinking. 'I’ve never seen any company implement it on the scale of IBM,' said William Burnett, executive director of the design program at Stanford University. 'To try to change a culture in a company that size is a daunting task.'"

Link to article

The Irish Times

The man helping IBM rediscover its commitment to a strong design ethos

In a corporation-wide move to re-insert design at the heart of its products and services, IBM has been hiring hundreds of designers globally, and aims to hire hundreds more, including in Ireland.

The man behind this re-Think is Phil Gilbert, a tall, baritone-voiced American based out of the company's Austin, Texas offices.

Link to article

Harvard Business School Case Study on the IBM Program

The case covers the 2012-2020 period of mass adoption of agile and design thinking (case updated Jun

The study of IBM's Program Office which led the global transformation of IBM's People, Practices and Places, adopting agile and design thinking at unprecedented scale. The study approaches this form the perspective of key people in the Program Office, and from leaders of the Mainframe and Consulting business units whose products and services were improved through this effort.

Link to case study

More to see and hear...

Phil Gilbert speaking to new recruits at IBM in the Austin Design Studio

Change Lab Podcast with Lorne Buchman

Over the course of a lively Change Lab conversation (conducted in IBM’s employee programmed radio station) Phil opened up about his appreciation for the school busing program in Oklahoma City that first exposed him to the value in a diverse learning environment, his evolution as a leader and the importance of seeing every day as a prototype that can be improved upon.

Fortune Magazine

IBM's design thinking practice is a key to their 21st century innovation plans. Fortune explores what's happening.

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Questions or Comments?

For more information on fees and availability, send us a message. Tell us about your event, and we'll get back to you soon with more information.

Gilbert Workshop LLC

111 Sandra Muraida Way, Austin, Texas 78703, United States

Large-scale culture change that sticks

Large-scale culture change that sticks

Leading sustainable change at scale, with lasting results

Culture change at scale

The Loop: A documentary on the IBM Design Program

High Resolution Podcast

New York Times

IBM’s Design-Centered Strategy to Set Free the Squares

The Irish Times

The man helping IBM rediscover its commitment to a strong design ethos

Harvard Business School Case Study on the IBM Program

The case covers the 2012-2020 period of mass adoption of agile and design thinking (case updated Jun

More to see and hear...

Change Lab Podcast with Lorne Buchman

Fortune Magazine

Social

Contact Us

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Questions or Comments?

Gilbert Workshop LLC

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